Privacy Policy
Effective Date: 1 September 2026
This Privacy Policy explains how Onnets Aqua Design collects, uses, stores, protects and discloses personal information when you visit, shop or otherwise interact with onnetsaqua.com (the "Site"). This Privacy Policy applies to the Site and the products and services offered by Onnets Aqua Design.
SECTION 1 - PERSONAL INFORMATION WE COLLECT
We may collect personal information from you when you visit our Site, create an account, place an order, complete checkout, contact us, submit a form, communicate with us through WhatsApp or other channels, subscribe to marketing communications, or use other features and services available through the Site.
Depending on how you interact with us, the information we collect may include your name, email address, telephone number, billing address, delivery address, account information, order details, transaction information, communications with us and other information that you voluntarily provide.
You may choose not to provide certain personal information. However, this may prevent us from providing certain services, processing an order, arranging delivery or responding fully to your request.
SECTION 2 - PAYMENT INFORMATION
Payments made through our Site may be processed by third-party payment service providers. Onnets Aqua Design does not intentionally store your complete credit card or debit card details on our own systems.
Payment service providers may collect and process information required to complete your transaction in accordance with their own privacy policies and security practices. We may receive information such as payment status, transaction reference, payment method and other information necessary to process and manage your order.
SECTION 3 - TECHNICAL AND NON-PERSONAL INFORMATION
When you interact with our Site, certain technical information may be collected automatically. This may include your browser type, device type, operating system, IP address, referring pages, pages viewed, access times and other information relating to how your device connects to and interacts with the Site.
This information may be used to maintain and improve the Site, understand website usage, troubleshoot technical issues, prevent misuse and improve the overall customer experience.
SECTION 4 - COOKIES AND SIMILAR TECHNOLOGIES
Our Site may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping-cart or login sessions, understand Site usage and improve your browsing experience.
You may configure your browser to refuse certain cookies or notify you when cookies are being used. Please note that disabling certain cookies may affect the functionality of some parts of the Site.
SECTION 5 - HOW WE USE YOUR INFORMATION
We may use personal information collected through the Site for purposes including the following:
To process and fulfil orders
We use your information to confirm orders, process payments, arrange shipping or delivery, communicate order updates and provide services relating to your purchase.
To provide customer service and product support
Your information helps us respond to enquiries, provide product guidance, assist with orders and resolve customer-service matters.
To improve our Site and services
We may use information about how customers interact with the Site to improve website functionality, product information, customer experience and the services we provide.
To communicate with you
We may contact you regarding your account, order, payment, delivery, product enquiry, customer-service request or other transactions with Onnets Aqua Design.
To send marketing communications
Where you have agreed to receive marketing communications, we may send you information about products, offers, updates or other news from Onnets Aqua Design. You may unsubscribe or ask us to stop sending direct marketing communications at any time.
To protect our business and customers
We may process information where reasonably necessary to detect fraud, prevent misuse, protect the security of the Site, enforce our terms and protect the rights, property and safety of Onnets Aqua Design, our customers and others.
SECTION 6 - HOW WE SHARE INFORMATION
We do not sell or rent your personal information to third parties.
We may disclose information to service providers or business partners where reasonably necessary to operate our Site, process payments, fulfil orders, arrange shipping or delivery, provide communications, maintain our systems or provide other services on our behalf.
These service providers may include e-commerce and website service providers, payment processors, courier and logistics providers, communications providers, technology providers and other parties necessary to complete or support your transaction.
We may also disclose personal information where required by law, regulation, court order, government authority or where reasonably necessary to protect our legal rights or the rights and safety of others.
SECTION 7 - DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate business and transaction records, resolve disputes and comply with applicable legal, accounting or regulatory requirements.
When personal information is no longer reasonably required, we will take appropriate steps to delete, destroy or anonymise it where practicable and subject to applicable legal requirements.
SECTION 8 - HOW WE PROTECT YOUR INFORMATION
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
Where supported by the Site and relevant service providers, sensitive information transmitted online is protected using secure encrypted communication technologies such as SSL/TLS.
No method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions to protect personal information, we cannot guarantee absolute security.
If a personal data breach occurs, we will take reasonable steps to assess and address the incident and make any notifications required under applicable law.
SECTION 9 - THIRD-PARTY WEBSITES AND SERVICES
Our Site may contain links to websites, platforms or services operated by third parties. Onnets Aqua Design does not control these third-party websites or their privacy practices.
Your use of third-party websites and services is subject to their respective privacy policies, terms and practices. We encourage you to review those policies before providing personal information to third parties.
SECTION 10 - CROSS-BORDER PROCESSING
Certain service providers used in operating our Site or providing services to you may process or store information using systems located outside Malaysia.
Where personal information is transferred or processed outside Malaysia, we will take reasonable steps, where applicable, to ensure that the information is handled in accordance with applicable data protection requirements.
SECTION 11 - YOUR PERSONAL DATA RIGHTS
Subject to applicable law, you may have the right to request information about how your personal data is processed, request access to your personal data, request correction of inaccurate or incomplete information, withdraw consent where processing is based on consent, and request that we stop using your personal information for direct marketing purposes.
You may also contact us if you believe personal information held about you is inaccurate or if you have questions or concerns regarding how your personal information is being handled.
Please note that certain information may need to be retained where required for legal, regulatory, accounting, fraud-prevention or legitimate transaction-record purposes.
SECTION 12 - MARKETING COMMUNICATIONS
If you have chosen to receive promotional emails, messages or other marketing communications from Onnets Aqua Design, you may unsubscribe at any time by using any unsubscribe option provided in the communication or by contacting us.
Stopping marketing communications will not prevent us from sending messages that are necessary for existing orders, transactions, account matters, delivery arrangements or customer-service requests.
SECTION 13 - CHANGES TO THIS PRIVACY POLICY
Onnets Aqua Design may update this Privacy Policy from time to time to reflect changes to our Site, services, business practices or applicable requirements.
When this Privacy Policy is updated, the "Last updated" date at the top of this page will be revised. We encourage you to review this page periodically to remain informed about how we handle personal information.
SECTION 14 - ACCEPTANCE OF THIS PRIVACY POLICY
By using the Site and providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of the Site or refrain from providing personal information where such information is not necessary for an existing transaction or legal obligation.
SECTION 15 - CONTACTING US
If you have any questions about this Privacy Policy, wish to exercise your personal data rights, or have concerns about how your personal information is handled, please contact Onnets Aqua Design through our Contact Us page or WhatsApp.